This Privacy Policy applies to the 360lifeorganics.com

360 Life recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on 360lifeorganics.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Detailed Information we collect

  • Contact Information. We might collect your name, email, phone number, street, city, state, pin code, country and IP address.
  • Information You Post. We collect information you post in a public space on our website or on a third-party social media site belonging to 360lifeorganics.com
  • Other Information. If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We Collect Information in Different Ways

  • We Collect Information Directly from You. We collect information directly from you when you fill the form for an enquiry. We also collect information if you post a comment on our websites or ask us a question through phone or email.
  • We Collect Information from You Passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
  • We Get Information About You from Third Parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of Your Personal Information

  • We Use Information to Contact You: We use the information you provide to contact and communicate with you.
  • We Use Information to Respond to Your Requests or Questions. We might use your information to confirm your query.
  • We Use Information to Improve Our Products and Services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
  • We Use Information to Look at Site Trends and Customer Interests. We may use your information to make our website better. We may combine information we get from you with information about you we get from third parties.
  • We Use Information for Security Purposes. We may use information to protect our company, our customers, or our websites.

We Use Information as Otherwise Permitted by Law.

  • We Will Share Information with Third Parties Who Perform Services On Our Behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
  • We Will Share Information with Our Business Partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.
  • We May Share Information If We Think We Have to in Order to Comply with The Law or to Protect Ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
  • We May Share Information with Any Successor to All or Part of Our Business. For example, if part of our business is sold, we may give our customer list as part of that transaction.

Third Party Sites​

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

If you have any questions about this Policy or other privacy concerns, you can also email us at organics@360life.co.in

Updates to This Policy

This Privacy Policy was last updated on 24.09.2020. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

Refund policy

Once an order is confirmed, 360 LIFE ORGANICS will not accept return or refund requests.
However, in any of the below situations, we are more than happy to work with our patrons to
find an amicable solution that is fair to all parties.

In case of a Damaged product:

  • 360 LIFE ORGANICS needs to be notified of a damaged product within 5 days from the
    delivery date via email to organics@360life.com 
  • In the email, the order number, image of the invoice, 1 outer box image/video, and 2 clear
    images/videos of the opened box with all items received are to be sent.  
  • In the case of multiple item shipments, only the affected product can be returned and
    replaced.
  • We will be happy to re-send and replace the product(s) promptly and we will work with
    you on providing an amicable solution.
  • An email will be responded to within 24-48 hrs and full assistance will be provided
    thereafter.

In the case of spoiled product:

  • 360 LIFE ORGANICS needs to be notified of spoilage of the product within 5 days from the
    delivery date via email to organics@360life.com 
  • In the email, order number, date of packaging/ date of manufacture, clear images or
    video of the product to be shared 
  • We will be unable to accept returns due to variance in taste, texture, colour, or aroma.
    This is because our products are completely natural and made mostly by hand so no
    two batches will be identical. No compromise is made in the natural production process,
    and use of best and natural ingredients and we will ensure that maximum nutritional
    value is retained
  • We will work with you on providing an amicable solution. 
  • The product will be replaced after due investigation and diligence and we assure a fair
    outcome at all times. 
  • An Email will be responded to within 24-48 hrs, and full assistance will be provided
    thereafter.

In case of Missing product:

  • 360 LIFE ORGANICS needs to be notified of missing products within 5 days from the
    delivery date via email to organics@360life.com 
  • In the email, the order number, image of the invoice, 1 outer box image/video, and 2 clear
    images/videos of the opened box with all items received are to be sent. 
  • We will be unable to accept a refund request. But, we will be happy to promptly re-send
    the missing product
  • An email will be responded to within 24-48 hrs and full assistance will be provided
    thereafter.